This review addresses the specific supply chain management issues of Internet fulfillment in a multi-channel environment. It provides a systematic overview of managerial planning tasks and reviews corresponding quantitative models. In this way, we aim to enhance the understanding of...

Given the continuing e-commerce boom, home delivery services are becoming increasingly important. From a logistics perspective, attended home deliveries, which require the customer to be present when the purchased goods are delivered, are particularly challenging. To facilitate the delivery, the...

Supply chain management (SCM) is about fulfilling demand. Based on given estimates of future demand, SCM invests the appropriate resources and then uses these resources to match supply to demand. The traditional SCM perspective takes demand as exogenous. The goal of SCM is then to serve the...

We investigate the potential benefits of introducing meeting points in a ride-sharing system. With meeting points, riders can be picked up and dropped off either at their origin and destination or at a meeting point that is within a certain distance from their origin or destination. The...

The trend towards shorter delivery lead-times reduces operational efficiency and increases transportation costs for internet retailers. Mobile technology, however, creates new opportunities to organize the last-mile. In this paper, we study the concept of crowdsourced delivery that aims to use...

We examine different routing strategies to cope with inaccurate time window in-formation in the context of a dynamic pick-up and delivery problem with time windows. Our experiments show that advance information, even if inaccurate, can provide benefits from a planning perspective. We propose a...

The fast and cost-effcient home delivery of goods ordered online is logistically challenging. Many companies are looking for new ways to cross the last-mile to their customers. One technology-enabled opportunity that recently has received much attention is the use of a drone to support...

Dynamic ride-sharing systems enable people to share rides and increase the efficiency of urban transportation by connecting riders and drivers on short notice. Automated systems that establish ride-share matches with minimal input from participants provide the most convenience and the most...

In many real-life routing problems there is more uncertainty with respect to the required timing of the service than with respect to the service locations. We focus on a pickup and delivery problem with time windows in which the pickup and drop-off locations of the service requests are fully...

Despite the continued growth of e-grocery sales, few companies actually make any profits in this retail segment. Increasing market shares and associated drop densities may render profitable operations possible, but higher delivery fees seem essential to achieving profitability. Yet such higher...