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This paper will discuss the phenomenon Mystery Shopping in the field of customer satisfaction measurement techniques. By using the literature about Mystery Shopping definitions and restrictions of this instrument will be presented. Also, possible ways to present and use the gathered data will be...
Persistent link: https://www.econbiz.de/10010731170
This paper deals with differences in the rate of self-employment (business ownership) in 15 European countries for the period 1978-2000, focusing on the influence of dissatisfaction and using the framework of occupational choice. Using two different measures of dissatisfaction, in addition to...
Persistent link: https://www.econbiz.de/10010731173
The relationship between Human Resource Management (HRM) and performance of the firm has been a hot debated topic in the field of HRM/IR for the last decade. Most scientific research on this topic originates from the USA. In our paper we will give an overview of recent USA-based research...
Persistent link: https://www.econbiz.de/10010731178
The music and software industry are employing copy-protection devices in CDs and digital downloads to strengthen their weak appropriability regimes that leave ample opportunities for modern-day piracy. The effectiveness of the strategy is explained on the grounds that (a) the knowledge involved...
Persistent link: https://www.econbiz.de/10010731181
Will the reconstructed library of Alexandria prevent a forthcoming clash of civilizations? Inventing and re-inventing traditions requires total quality management and multiple networking in shifting alliances in the information space. Stock exchange of cultural forms has long abandoned the...
Persistent link: https://www.econbiz.de/10010731185
Modern European identity has been forged in class struggles between the French revolution and fall of the Berlin Wall, which fell twice. Once, with the rest of the city in May 1945, when a national socialist alternative to a modernizing mix of parliamentary democracy and market economy crumbled...
Persistent link: https://www.econbiz.de/10010731188
Two extensions are formulated of the analysis of the allocation of decision rights in Hendrikse and Veerman (2001). First, the incomplete contracts in their article can be viewed as simple long-term contracts, i.e. it is not allowed to make the allocation of authority contingent on the...
Persistent link: https://www.econbiz.de/10010731195
Since the early 1990s international - or even global - outsourcing of intermediate products from suppliers has been propagated as a key means to improve the performance of firms. It is argued that becoming more lean and internationally focused is beneficial for the buyer as well as for the...
Persistent link: https://www.econbiz.de/10010731196
The music industry is currently subject to changes influenced by ongoing digitalisation and informatization that are unprecedented. Other sectors can expect to undergo in the near future what the media industry is going through now – the movie industry being a prime suspect. Each day, some...
Persistent link: https://www.econbiz.de/10010731197
Most of contemporary individual and social identities (constructed with societal, cultural and technological resources) are radically autonomous, nomadic and virtual - i.e. they are de-traditionalized, open to negotiation and not based on a single interpretation of a tradition. Identizations can...
Persistent link: https://www.econbiz.de/10010731215