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Quality management
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ERIM report series research in management
International journal of quality & reliability management
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ERIM Report Series Research in Management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Rotterdam Institute for Business Economic Studies
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A programme for growth
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ECONIS (ZBW)
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High performance work systems : "Research on Research" and the stability of factors over time
Boselie, Paul
(
contributor
);
Wiele, Ton van der
(
contributor
)
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001678770
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2
Perceptions about the ISO 9000 (2000) quality system standard revision and its value : the Dutch experience
Wiele, Ton van der
;
Iwaarden, Jos van
;
Williams, Roger
; …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002359541
Saved in:
3
Mystery shopping: a tool to develop insight into customer service provision
Hesselink, Martijn Willem
(
contributor
); …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002359794
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4
A transparent role of information systems within business proccesses : a case study
Verboom, Menno
(
contributor
);
Iwaarden, Jos van
(
contributor
)
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002362283
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5
Mystery shopping : in-depth measurement of customer satisfaction
Hesselink, Martijn Willem
(
contributor
); …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001765932
Saved in:
6
The importance of customer satisfaction in organisational transformation : a case of a Dutch temporary employment agency
Hesselink, Martijn
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001694428
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7
A study on the applicability of SERQUAL dimensions for web sites
Iwaarden, Jos van
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001694432
Saved in:
8
Employee perceptions of HRM and TQM and the effects on satisfaction and intention to leave
Boselie, Paul
;
Wiele, Ton van der
-
2001
Persistent link: https://www.econbiz.de/10001612143
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9
ISO 9000 series certification over time : What have we learnt?
Wielen, Ton van der
(
contributor
);
Brown, Alan
(
contributor
)
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001658833
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