Wünderlich, Nancy V.; Schumann, Jan H.; Wangenheim, … - Technische Universität München / Lehrstuhl für … - 2006
The role of communications and information technology for economic growth has beenemphasized repeatedly. In particular, these technologies have been identified as the drivingforce behind the growth in the service sector. Technological breakthroughs have generatednew forms of services, such as...