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Severe service failures and online vindictive word of mouth : the effect of coping strategies
El-Manstrly, Dahlia; Ali, Faizan; Line, Nathaniel D. - In: International journal of hospitality management 95 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012547720
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The impact of the social servicescape, density, and restaurant type on perceptions of interpersonal service quality
Hanks, Lydia; Line, Nathaniel D.; Kim, Woo Gon - In: International journal of hospitality management 61 (2017), pp. 35-44
Persistent link: https://www.econbiz.de/10011645925
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The restaurant social servicescape : establishing a nomological framework
Hanks, Lydia; Line, Nathaniel D. - In: International journal of hospitality management 74 (2018), pp. 13-21
Persistent link: https://www.econbiz.de/10011924579
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Birds of a feather donate together : understanding the relationship between the social servicescape and CSR participation
Line, Nathaniel D.; Hanks, Lydia; Zhang, Lu - In: International journal of hospitality management 71 (2018), pp. 102-110
Persistent link: https://www.econbiz.de/10011849621
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Integrating the tourist gaze with the social servicescape : implications for creating memorable theme park experiences
Zheng, Yanyan; Wei, Wei; Line, Nathaniel D.; Zhang, Lu - In: International journal of hospitality management 93 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012435937
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Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.; Hanks, Lydia; Dogru, Tarik; Lu, Lu - In: International journal of hospitality management 117 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10014457824