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~isPartOf:"Economia pubblica : the Italian journal of public economics and law"
~isPartOf:"International journal of hospitality management"
~subject:"Emotion"
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Emotion
Service quality
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Dienstleistungsqualität
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219
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Guchait, Priyanko
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Economia pubblica : the Italian journal of public economics and law
International journal of hospitality management
Journal of retailing and consumer services
25
Journal of business research : JBR
20
International journal of contemporary hospitality management
19
Journal of hospitality marketing & management
13
The journal of services marketing
13
Journal of travel and tourism marketing
9
The service industries journal
9
Journal of service research : JSR
8
Journal of service research
7
Journal of service theory and practice
7
Service business
7
Tourism management perspectives : TMP
7
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of service management
6
Journal of service theory and practice : JSTP
6
Psychology & marketing
6
Total quality management & business excellence
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Tourism management : research, policies, practice
6
European journal of marketing : EJM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Managing service quality : MSQ ; an international journal
5
Tourism review
5
Family business review : journal of the Family Firm Institute
4
Journal of business ethics : JOBE
4
Journal of health organization and management
4
Journal of management
4
Marketing letters : a journal of research in marketing
4
Services marketing quarterly
4
Entrepreneurship, theory and practice : ET & P
3
Family business review : publ. on behalf of the Family Firm Institute
3
Health marketing quarterly
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of business excellence : IJBEX
3
International journal of services and operations management
3
International journal of shipping and transport logistics : IJSTL
3
International review on public and non-profit marketing
3
Journal for global business advancement : JGBA
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ECONIS (ZBW)
55
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1
Determinants of dining satisfaction and post-dining behavioral intentions
Ladhari, Riadh
;
Brun, Isabelle
;
Morales Alvarez, Miguel
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 563-573
Persistent link: https://www.econbiz.de/10003860311
Saved in:
2
It is all about the emotional state : managing tourists' experiences
Brunner-Sperdin, Alexandra
;
Peters, Mike
;
Strobl, Andreas
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 23-30
Persistent link: https://www.econbiz.de/10009406155
Saved in:
3
When I put on my service mask : determinants and outcomes of emotional labor among hotel service providers according to affective event theory
Lam, Wing
;
Chen, Ziguang
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10009406157
Saved in:
4
Multi-dimensions of patrons' emotional experiences in upscale restaurants and their role in loyalty formation : emotion scale improvement
Han, Heesup
;
Jeong, Chul
- In:
International journal of hospitality management
32
(
2013
),
pp. 59-70
Persistent link: https://www.econbiz.de/10009717672
Saved in:
5
Examining key drivers of customer delight in a hotel experience : a cross-cultural perspective
Torres, Edwin N.
;
Fu, Xiaoxiao
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
36
(
2014
),
pp. 255-262
Persistent link: https://www.econbiz.de/10010239280
Saved in:
6
Understanding hotel employees' service sabotage : emotional labor perspective based on conservation of resources theory
Lee, JungHoon
;
Ok, Chihyung Michael
- In:
International journal of hospitality management
36
(
2014
),
pp. 176-187
Persistent link: https://www.econbiz.de/10010239296
Saved in:
7
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
8
Customers' cognitive, emotional, and actionable response to the servicescape : a test of the moderating effect of the restaurant type
Kim, Woo Gon
;
Moon, Yun Ji
- In:
International journal of hospitality management
28
(
2009
)
1
,
pp. 144-156
Persistent link: https://www.econbiz.de/10003799063
Saved in:
9
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
10
Positive emotions and behavioral intentions of customers in full-service restaurants : does aesthetic labor matter?
Tsaur, Sheng-Hshiung
;
Luoh, Hsiang-Fei
;
Syue, Shao-Syun
- In:
International journal of hospitality management
51
(
2015
),
pp. 115-126
Persistent link: https://www.econbiz.de/10011413953
Saved in:
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