Motivated and engaged employees tend to contribute more in terms of organizational productivity and support in maintaining a higher commitment level leading to the higher customer satisfaction. Employees Engagement permeates across the employee-customer boundary, where revenue, corporate...

The emergence and development of collaborative networks can be analyzed from different perspectives and different levels of complexity. Collaborative networks are formed and developed as a result of the strategic axes for increasing competitiveness. The dynamics and complexity of the business...

The future of business depends, in a determinant way, on the manner in which the companies have the risk under control. In businesses, risk management entails organized activity to manage uncertainty and threats and involves people following procedures and using tools in order to ensure...

The organisations, like all living organisms, have a lifecycle and undergo very predictable and repetitive patterns of behaviour as they grow and develop. Although companies devote considerable time and money to managing their sales forces, few focus much on how the sale forces needs to change...

In the present frame, marked by economic crisis, globalization of competition, the quality of products and services is the reference point of any organization. Continuous improvement of product quality and service has become new references in the current economic landscape, highly complex...

This paper aims to address issues of importance of investments on the quality of products and services in the contemporary economy. The investments have an innovative character due the fact that creates material conditions in order to promote the technology, ensuring the development and...

The paper focuses on the four components of the informational system (Data and Information, Informational flows and circuits, Informational procedures, Ways for treating information) and their adaptability to a football championship. More precisely, the paper presents how the final results of...

Today, organizations are becoming leaner, extra layers of middle managers are requiring specialists from marketing, engineering, accounting, and other departments to work together in ad-hoc project teams. Having no full-time, dedicated managers, these teams are often led by one of these...

We consider an equilibrated supply chain with two equal partners, a vendor and a retailer (also called newsboy type products supply chain). The actions of each partner are driven by profit. Given the fact that at supply chain level are specific external influences which affect the costs and...

The present study attempts to understand the prevalence of strategic competency among entrepreneurs in small and medium sized enterprises (SMEs) in Australia and Malaysia. A sample of 20 SME entrepreneurs from Australia and Malaysia participated in this study. A series of interviews were...