This research aims to analyze the role of positive and negative emotions in decisions about supplier switching in the hotel industry. It shows how, in addition to switching costs and relational norms, positive emotions, such as happiness, empathy, gladness and satisfaction, also act as switching...

Recent studies on virtual teams reveal that team virtuality varies in a continuum and may take different degrees. Changing virtuality degrees has considerable effects on team processes and management as they generate different characteristics concerning communication dynamics and interaction...

One of the questions raised by the growing use of electronic communications is how far they have an impact on meetings functioning. Data have been collected via phone survey among a sample of 2,500 managers from 2001 to 2005. The results show that substitution between electronic and face-to-face...

Pour la septième année consécutive, DRM propose dans ce « Repères » un regard pluriel sur le monde des entreprises en mettant l'accent sur les enjeux et tendances actuels. Parmi les sujets traités cette année, des questions variées liées à l'actualité des entreprises sur...

This article presents a research on the use of e-mail in the hierarchical control relationship. Three characteristics of this NTIC (quasi contract, large diffusion and conviviality) explain the fact that e-mail is used as a supervision tool by managers and a means for the subordinates to signal...

This paper proposes a review of empirical research in marketing on the performance of buyer-supplier relationships for the last twenty years. The authors develop the theoretical models of the studies and analyse their results along four dimensions: economic performance, harmonious cooperation,...