IS research has spent considerable efforts to elaborate metrics for measuring the success of Information Systems (IS) implementations. System usage (Davis et al. 1989), technology infusion (Zmud and Apple 1992), trying to innovate with information technology (Ahuja and Thatcher 2005) or user...

As information and communication technology is being integrated in work-related practices, questions arise about how it is molding not only work but also social and human interactions inside organizations.

In this paper, we examine how public middle-managers exercise human agency during an information system (IS) implementation process and how this helps producing changes on the field. Drawing on strategic actor theory (Crozier et Friedberg 1977), we suggest system constraints emanate from...