The aim of this paper is to discuss the theoretical framework of quality management. We propose a conceptual model based on the convention theory. This framework enables to understand the quality as a social construct, but also the reasons why quality is managed by institutions. In this...

This chapter contains a method for organizational diagnosis. The method allows the diagnosis (1) of any job position;(2) of any organizational unit: a work team, a marketing department, a project-group, etc.; (3) of any type of organization which resembles a firm : small and large organizations,...

Quinze réflexions pour une meilleure action managériale.