Au regard du flou conceptuel qui entoure les notions de conflit et d'ambiguïté de rôle dans la recherche francophone et anglophone, cette communication propose une grille de lecture originale de ces deux construits. Elle est le fruit d'une analyse de la littérature permettant...

The world of business management, especially in North America, is becoming increasingly interested in emotions. During the last ten years, this movement has largely turned around the notion of emotional intelligence. The purpose of this article is to relocate this question in context and to show...