The diffusion of ICT in small businesses remains low (only 12% of small businesses in France have a website for performing online transactions, Eurostat 2010). One issue is whether ICT can be used effectively by these small structures and how the use of technology can improve the competitive...

L'appropriation des solutions TIC demande une approche organisationnelle incluant la dimension sociale mais également technique. L'approche en termes de " démarches itératives d'appropriation" incorpore ces deux facettes de la problématique. Véritable émergence de terrain, ce concept...