Delecolle, Thierry; Kamin, Ronald G.; Parguel, Béatrice; … - Université Paris-Dauphine (Paris IX) - 2013
As marketers love to teach students, differentiation must be the focal point of marketing strategy. But what happens when a firm's competitive set is shared by similar customers, perceived differentiation is weak among rivals, and loyalty is a thing of the past? This was the dilemma the French...