When dealing with the design of service networks, such as health and EMS services, banking or distributed ticket selling services, the location of service centers has a strong influence on the congestion at each of them, and consequently, on the quality of service. In this paper, several models...

Previous covering models for emergency service consider all the calls to be of the same importance and impose the same waiting time constraints independently of the service's priority. This type of constraint is clearly inappropriate in many contexts. For example, in urban medical emergency...

One of the assumptions of the Capacitated Facility Location Problem (CFLP) is that demand is known and fixed. Most often, this is not the case when managers take some strategic decisions such as locating facilities and assigning demand points to those facilities. In this paper we consider demand...

In this paper we propose a metaheuristic to solve a new version of the Maximum Capture Problem. In the original MCP, market capture is obtained by lower traveling distances or lower traveling time, in this new version not only the traveling time but also the waiting time will affect the market...