Patrizia, Gazzola; Michela, Pellicelli - Facoltà di Economia, Università degli Studi dell'Insubria - 2009
The aim of this paper is to explore how Total Quality Management (TQM) can act as a foundation and key catalyst for developing Sustainable Management and Corporate Social Responsibility (CSR) within Public Organizations. In the public sector we have too often experienced low quality services,...