Flikkema, Meindert; Jansen, Paul; Sluis, Lidewey Van Der - In: Economics of Innovation and New Technology 16 (2007) 7, pp. 541-558
The identification of innovation in service firms is problematic since there is no consensus of opinion on its conceptualization. Recent papers suggest both distinctive features of innovation in services and distinctive types of service innovation. This article reviews and evaluates these...
