This paper analyzes the relationship between service innovation and different types of enterprise software systems, i.e. standardized enterprise software designed to fit one certain business sector and enterprise software specifically customized for a single firm. Using recent firm-level data of...

This paper analyzes the relationship between the three enterprise software systems (enterprise resource planning (ERP), supply chain management (SCM), customer relationship management (CRM)) and firms’ innovative performance for process as well as product innovations. Using German firm-level...

ICT-intensive firms are often found to have a better performance than their non-ICT-intensive counterparts. Along with investing in ICT capital they have to adapt their production and business processes in order to reap the potentials implied by the use of ICT. Are these firms also more...