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~isPartOf:"Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan"
~type_genre:"Bibliography included"
~type_genre:"Non-commercial literature"
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Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
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Switching paths in customer relationships
Roos, Inger
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1999
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2. pr
Persistent link: https://www.econbiz.de/10001756948
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2
The nature of customer relationship profitability : analysis of relationships and customer bases in retail banking
Storbacka, Kaj
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1994
Persistent link: https://www.econbiz.de/10000893387
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The process of self-care decision making
Hedvall, Maj-Britt
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1994
Persistent link: https://www.econbiz.de/10000894176
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Tolerance zones in perceived service quality
Strandvik, Tore
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1994
Persistent link: https://www.econbiz.de/10000896229
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Comparison standards in perceived service quality
Liljander, Veronica
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1995
Persistent link: https://www.econbiz.de/10000919835
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