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~isPartOf:"Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan"
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Consumer behaviour
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Liljander, Veronica
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Strandvik, Tore
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Svenska Handelshögskolan <Helsinki>
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Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
Meddelanden från Svenska Handelshögskolan
25
The journal of business & industrial marketing
7
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European business review : EBR ; the official journal of the International Management Centres, Europe
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Dienstleistungsmarketing : Konzeptionen und Anwendungen
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Dienstleistungsmarketing : eine Bestandsaufnahme ; Tagungsband zum 2. Workshop für Dienstleistungsmarketing, Innsbruck, Februar 1993
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Electronic Services
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Emergent strategies for e-business processes, services, and implications : advancing corporate frameworks
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International Journal of Bank Marketing
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ECONIS (ZBW)
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Comparison standards in perceived service quality
Liljander, Veronica
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1995
Persistent link: https://www.econbiz.de/10000919835
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Tolerance zones in perceived service quality
Strandvik, Tore
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1994
Persistent link: https://www.econbiz.de/10000896229
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