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The effects of relationship benefit on relationship quality and store loyalty from convergence environments : NPS analysis and moderating effects
Jang, Jae Hun
;
Kim, Sam Won
;
Lee, Yang Sun
;
Kim, Jongsung
- In:
Electronic commerce research
13
(
2013
)
3
,
pp. 291-315
Persistent link: https://www.econbiz.de/10010221239
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