Similar Search Results

AI-based chatbots in customer service and their effects on user compliance

Adam, Martin; Wessel, Michael; Benlian, Alexander - In: Electronic markets : EM ; the international journal of … 31 (2021) 2, pp. 427-445

Persistent link: https://www.econbiz.de/10012615120

Enhancing conversational agents for successful operation : a multi-perspective evaluation approach for continuous improvement

Lewandowski, Tom; Kučević, Emir; Leible, Stephan; … - In: Electronic markets : EM ; the international journal of … 33 (2023) 1, pp. 1-20

Persistent link: https://www.econbiz.de/10014327160

How to increase consumers' continued use intention of artificial intelligence voice assistants? : the role of anthropomorphic features

Zhou, Peiyu; Xie, Yuguang; Liang, Changyong - In: Electronic markets : EM ; the international journal of … 33 (2023) 1, pp. 1-18

Persistent link: https://www.econbiz.de/10014437319

Anthropomorphism in AI-enabled technology : a literature review

Li, Mengjun; Suh, Ayoung - In: Electronic markets : EM ; the international journal of … 32 (2022) 4, pp. 2245-2275

Persistent link: https://www.econbiz.de/10013556718

Hybrid intelligence in hospitals : towards a research agenda for collaboration

Mirbabaie, Milad; Stieglitz, Stefan; Frick, Nicholas R. J. - In: Electronic markets : EM ; the international journal of … 31 (2021) 2, pp. 365-387

Successful collaboration between clinicians is particularly relevant regarding the quality of care process. In this context, the utilization of hybrid intelligence, such as conversational agents (CAs), is a reasonable approach for the coordination of diverse tasks. While there is a great deal of...

Persistent link: https://www.econbiz.de/10012615098

Antecedents and outcomes of virtual presence in online shopping : a perspective of SOR (Stimulus‑Organism‑Response) paradigm

Chen, Mei‑Ju - In: Electronic markets : EM ; the international journal of … 33 (2023) 1, pp. 1-25

Persistent link: https://www.econbiz.de/10014437302

Service robots' anthropomorphism : dimensions, factors and internal relationships

Zhang, Shengliang; Lin, Xinfeng; Li, Xiaodong; Ren, Ai - In: Electronic markets : EM ; the international journal of … 32 (2022) 1, pp. 277-295

Persistent link: https://www.econbiz.de/10013271817

AI-based chatbots in conversational commerce and their effects on product and price perceptions

Sidlauskiene, Justina; Joye, Yannick; Auruskeviciene, Vilte - In: Electronic markets : EM ; the international journal of … 33 (2023) 1, pp. 1-21

Persistent link: https://www.econbiz.de/10014283130

Categorization and eccentricity of AI risks : a comparative study of the global AI guidelines

Jia, Kai; Zhang, Nan - In: Electronic markets : EM ; the international journal of … 32 (2022) 1, pp. 59-71

Persistent link: https://www.econbiz.de/10013271445

Seeking empathy or suggesting a solution? : effects of chatbot messages on service failure recovery

Haupt, Martin; Rozumowski, Anna; Freidank, Jan; Haas, … - In: Electronic markets : EM ; the international journal of … 33 (2023) 1, pp. 1-22

Persistent link: https://www.econbiz.de/10014437283