There is significant research available on critical success and failure factors of Lean Six Sigma implementation in organizations, predominantly focusing on the technical side of this performance method. But many organisations have overlooked soft skill aspects and the responsibilities of the...

Lean Six Sigma in Higher Education Institutions: The Need to Change is a research-led study designed for leaders and change agents within Higher Educational institutions. Stephen G. Anthony and Jiju Antony present the development and testing of a Lean Six Sigma Maturity Model (LSS) which can be...