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~isPartOf:"Empirica : journal of european economics"
~person:"Hackl, Franz"
~subject:"E-commerce"
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E-commerce
Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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Electronic Commerce
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Horizontal service differentiation
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Kundenzufriedenheit
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Online retailing
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Hackl, Franz
Aslan, Caglayan
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Empirica : journal of european economics
Working paper / Department of Economics, Johannes-Kepler-Universität of Linz
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Economics Series / Department of Economics and Finance Research and Teaching, Institut für Höhere Studien (IHS)
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Customer reactions to a webshop's service quality
Hackl, Franz
;
Winter-Ebmer, Rudolf
- In:
Empirica : journal of european economics
47
(
2020
)
4
,
pp. 699-731
Persistent link: https://www.econbiz.de/10012309263
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