Labour flexibility is a central theme of management’s rhetoric in Greece. At the same time the securing of greater flexibility has been identified by policy makers as a central component of industrial relations reform. In spite of this endowing of flexibility with major significance there is a...

Purpose: The purpose of this paper is to focus on the Greek banking sector and examine the indirect effects of high-performance work systems (HPWS) on service quality. Specifically, this study examines the effects of employees’ perceptions of HPWS on their trust toward their managers, as well...

The issue of non‐standard forms of employment has sparked controversy in Greece. At the same time the expansion of atypical employment has been identified by policy makers as a central component of economic policy in combating high unemployment. However, there is a marked absence of empirical...

Purpose Following an “employee-centric” approach, the purpose of this paper is to examine the effects of high-performance work systems (HPWS) on employees’ work engagement and job satisfaction, and the mediating effect of these variables on employees’ affective commitment and intention...