Purpose – This paper aims to explore the level of convergence in employment practices among firms in the post‐communist countries and capitalist countries in South Eastern Europe. Firms from a total of ten countries were included in the post‐communist block and firms from Greece and Turkey...

Purpose The purpose of this paper is to explore the relationships between managerial control strategies, role-stress and employee adaptiveness among call centre employees. Design/methodology/approach Based on a conceptual model, a questionnaire-based survey methodology is adopted. Data were...