Purpose – The purpose of this paper is to report results from an exploratory, empirical research study that describes personal values and attitudes toward women, two themes that strongly impact employment relations and a wide variety of management issues. Design/methodology/approach –...

Purpose – It is ironic that in stressful economic times, when new ideas and positive behaviors could be most valuable, employees may not speak up, leading to reduced employee participation, less organizational learning, less innovation and less receptiveness to change. The supervisor is the...

There has been a considerable amount of interest in employee share ownership schemes in the last few years, and this has been mirrored by an increase in publications relating to the subject. However, the authors argue that this literature leaves much to be desired, in particular in its implicit...

Discussions about conflict at work generally tend to revolve around examples of overt industrial action, taken against an employer by a group of well‐organised employees. As the service sector becomes increasingly prominent within the UK, this model is no longer adequate – if it ever was –...

This paper examines a number of propositions put forward in the literature concerning the closed shop or compulsory unionism, and examines the level of agreement amongst 280 Western Australian managers. The research shows a generally strong anti‐closed shop sentiment with a tendency to reject...

Organizations are being forced to contend with an increasingly diverse range of influential factors which have implications for their efficiency and effectiveness. Such factors are likely to create a cumulative spiral of pressures for organization members and render them susceptible to the...

Describes the outcome of a pilot study in which a number of hotel managers were interviewed at length in order to ascertain their understanding of “communications and social skills”. The objective was to investigate how these skills might be taught effectively by educators through the medium...

Given the principal characteristics of hotel and catering industry employment – low pay, low job security, high labour turnover, often arbitrary management – it is a matter of some interest that the industry is unionized to only a limited extent. Offers a brief summary of the principal...

Explores recent expressions of support by employers for the importance of training in creating business success. Argues that this change in posture cannot be explained in terms of a growing recognition of the weaknesses of the labour force in intermediate‐level skills, because the new focus is...

Purpose – The purpose of this paper is to present an exploratory study of employee voice and silence in international auditing firms. The authors examine two key questions: what is the propensity of employees in training to speak up on workplace problems and how would management react to...