There is little doubt that team briefing represents an increasingly extensive technique for employee involvement in British organisations. The problems and tensions which arose in three different establishments with their systems for team briefing are presented and a number of concerns about the...

While quality management practices have spread in recent years, academic investigation of the phenomenon has lagged behind. Discusses what TQM comprises and whether there are partial or contingent forms; employment practices and relations, including the links with HRM and the issues of...

This case study narrates the experience of a medium‐sized UK manufacturing company in setting up and running a manufacturing plant in Shanghai, People’s Republic of China. It details how features of the social organisation of production, the human resource policies and the management...

While it is widely recognized that conflict at work takes various forms, there is much confusion and disagreement among theorists and practitioners as to what constitutes conflict – discontent – and what range of behavioural form it takes. As for behavioural expressions of conflict, only the...

Contributes to debates about employee involvement and social partnership by exploring the ways in which individualist and collectivist aspects interrelate in a single initiative in the National Health Service. Identifies a particular form of employee involvement in which partnership is integral....

The authors provide a case study of a partnership agreement in the Tyneside maritime construction industry. They focus on the role of trade unions and the complex tensions that emerge between regional and local officials and workplace representatives. They argue that agreements can only be...

Psychological contract violation has gained the attention of both practitioners and academics in recent years. Critical commentaries have questioned whether breaching such a contract has implications for employee attitude and behaviour, and ultimately organisational performance. This paper...

This paper presents the findings of a case study undertaken in a UK utility company, referred to as Energy Co. The main aim of the study was to assess how the agreement of a partnership arrangement in 1995 had affected the conduct of employment relations. The study found that partnership was...

Purpose – To investigate the impact of the working time regulations (WTR) in the hospitality industry and dynamics of the employment relationship within the case study firms. Design/methodology/approach – A qualitative case study approach was used, interviewing 18 respondents over two case...