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Having "a say" : forms of voice in Australian call centres
McDonnell, Anthony; Connell, Julia; Hannif, Zeenobiyah; … - In: Employee relations 36 (2014) 3, pp. 214-234
Persistent link: https://www.econbiz.de/10010259604
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Call centres, quality of work life and HRM practices : an in-house/outsourced comparison
Connell, Julia; Hannif, Zeenobiyah - In: Employee relations 31 (2009) 4, pp. 363-381
Persistent link: https://www.econbiz.de/10009516250
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Workers' voice from the triangular employment relationship lens : towards a conceptual framework
Oyetunde, Kabiru; Prouska, Rea; McKearney, Aidan - In: Employee relations 46 (2024) 1, pp. 54-75
Persistent link: https://www.econbiz.de/10014467289