Information on customer response to time-of-use (TOU) rates plays a major part in utility resource planning, particularly in the design of cost-based rate structures and cost-effective load management programs. Several elasticity concepts have been used by economists to analyze customer response...

Prior to 1973, most industries-including electric utilities-forecasted growth using rather straightforward time-trend approaches. While these approaches served the industry well during periods of steady and rapid growth, they failed to capture the underlying causal factors of growth. Thus, whey...

In theory, In-Home Displays (IHDs) can revolutionize the way utilities communicate information to customers because they can induce changes in customer behavior even when they are not accompanied by a change in electric prices or rebates for purchasing efficient equipment. IHDs provide consumers...