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~isPartOf:"Essentials"
~person:"Bruhn, Manfred"
~person:"Bullinger, Hans-Jörg"
~person:"Clegg, Stewart"
~subject:"Service management"
~subject:"Strategisches Management"
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Einsatz von Social Media für das Dienstleistungsmanagement
Bruhn, Manfred
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Hadwich, Karsten
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2015
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