Consumers across Asia are becoming wealthier, older, and more sophisticated in their behaviors and attitudes towards financial services. Rising affluence and high net worth across Asia. The population of affluent and high net worth individuals is grwoing rapidly across Asia...

Measuring NPS is relatively straight forward, but using it to drive economic value is not. NPS must lead to a "so what" for the organization. NPAs programs and inititatives must be cost-effective and profitable....