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Quality cost analysis : a case study of a Spanish organisation
Sansalvador, Manuel E.; Brotons, José M. - In: Total quality management & business excellence : an … 24 (2013) 4, pp. 378-396
Persistent link: https://www.econbiz.de/10009752079
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Valuation of the option of abandoning ISO 9001 certification : an empirical study in Spain
Sansalvador, Manuel E.; Brotons, José M. - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1255-1268
Persistent link: https://www.econbiz.de/10011528248
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Development of a quantification model for the cost of loss of image with customer complaints
Sansalvador, Manuel E.; Brotons, José M. - In: Total quality management & business excellence : an … 29 (2018) 14, pp. 1633-1647
Persistent link: https://www.econbiz.de/10011962117