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A review of the theory and practice of managing TQM : an integrative framework
Soltani, Ebrahim; Lai, Pei-Chun; Javadeen, Sayed Reza Sayed - In: Total quality management & business excellence : an … 19 (2008) 5/6, pp. 461-479
Persistent link: https://www.econbiz.de/10003740723
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The rhetoric and reality of "process control" in organisational environments with a TQM orientation : the managers' view
Soltani, Ebrahim; Singh, Abhilasha; Liao, Ying Ying; … - In: Total quality management & business excellence : an … 21 (2010) 1/2, pp. 67-77
Persistent link: https://www.econbiz.de/10003957151
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Managing service quality: the managers' orientations and their consequences : case study evidence of current practice
Soltani, Ebrahim; Liao, Ying Ying; Singh, Abhilasha; … - In: Total quality management & business excellence : an … 21 (2010) 5/6, pp. 673-685
Persistent link: https://www.econbiz.de/10003995859
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What sparks quality-driven change programmes in not-for-profit service sector? : some evidence from the voluntary sector
Liao, Ying Ying; Soltani, Ebrahim; Yeow, Pamela - In: Total quality management & business excellence : an … 25 (2014) 11, pp. 1295-1317
Persistent link: https://www.econbiz.de/10010468785