extends the focus of performance evaluation based on DEA, which is originally placed on efficiency, to effectiveness and …This study introduces new methodological developments of Data Envelopment Analysis (DEA) that satisfy the demands of …

instrument is data envelopment analysis (DEA), which enables the aggregation of financial and non-financial indicators into a … single measure. This work contributes to a better understanding of DEA from two perspectives: (i) it offers a normative … solution to the zero-value weight problem and (ii) it provides the first experimental results on behavioral DEA based on an …