Parameshwaran, R.; Srinivasan, P.S.S.; Punniyamoorthy, M.; … - In: European Journal of Industrial Engineering 3 (2009) 4, pp. 450-467
In today's competitive situation, with service industries sprouting at an incredible rate, managing service performance becomes an essential strategy for success and survival. The automotive service industry is one such industry where managing service performance becomes essential for successful...
