manifests superior value in the customer‐driven marketplace. Moreover, this study argues that service innovation results only … growth of services, and emerging views on what constitutes a “resource” for service organisations. To this end, the roles of … suggests that this amorphous knowledge represents the true “resource” in a service firm, and ultimately provides the creative …

This paper addresses a major impediment to business‐to‐business service innovation. The focus is on the role played by … the client in a service dominant offering, compared to product dominant offerings. Part of this concerns the concept of … innovation process. The paper concludes by tracking and innovation process in a consultation between a major global consulting …

qualitative methodology informed by 12 innovation workshop series among three Norwegian service companies, followed up by … specialists. This will help companies understand service design impact on innovation by delineating key managerial components and … reports one of very few appraisals of design-assisted service innovation interventions through process observations and follow …

retain market share, customer requirements and expectations should be met and exceeded through product innovation. For … model and points to the importance of product innovation in exceeding customer satisfaction. It further proposes an … attributes and product innovation.  …

Success in innovation management of telecommunication products depends not only on sales, but also, and primarily so … role for this type of service, but also call and rental charges. This study investigates two potential subscribers …

The paper argues that some conventional tools guiding innovation processes inadequately analyse problems arising from … blending telematics with public service integration in areas of complex service provision. Also uses Molina’s diamond of …

Continued innovation of products, services, technology and the organization itself, is one way to keep a business on … its feet during these turbulent times. The importance of innovation – the process during which leap‐changes are effected … – is generally recognized. However, in practice, the successful conclusion of a total innovation project is by no means …

This article describes an informal process of new product innovation that took place outside of the established … structures in a large Swedish telecom company; how a number of individuals brought a product idea from invention to innovation by … insights into how “networked innovation” might be accomplished and supported, by elaborating this case and pointing to some of …