‐to‐market as mediator variables. Data were gathered from business service firms' senior managers in Spain and Portugal (74 service … with increasing service quality and innovation success. Research limitations/implications – The results of this study are … importance of the internal relationship between service employees and the company in service innovation, the paper pays …

retain market share, customer requirements and expectations should be met and exceeded through product innovation. For … model and points to the importance of product innovation in exceeding customer satisfaction. It further proposes an … attributes and product innovation.  …

Success in innovation management of telecommunication products depends not only on sales, but also, and primarily so …

The paper argues that some conventional tools guiding innovation processes inadequately analyse problems arising from …

Continued innovation of products, services, technology and the organization itself, is one way to keep a business on … its feet during these turbulent times. The importance of innovation – the process during which leap‐changes are effected … – is generally recognized. However, in practice, the successful conclusion of a total innovation project is by no means …

This article describes an informal process of new product innovation that took place outside of the established … structures in a large Swedish telecom company; how a number of individuals brought a product idea from invention to innovation by … insights into how “networked innovation” might be accomplished and supported, by elaborating this case and pointing to some of …

not directly related to the project. External specialist companies are an increasingly important source of innovation and …