Ismagilova, Elvira; Rana, Nripendra P.; Slade, Emma L.; … - In: European Journal of Marketing 55 (2020) 4, pp. 1067-1102
Purpose: Numerous studies have examined factors influencing electronic word of mouth (eWOM) providing behaviour. The volume of extant research and inconsistency in some of the findings makes it useful to develop an all-encompassing model synthesising results. Therefore, the purpose of this...