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Approximate dynamic programming for capacity allocation in the service industry
Schütz, Hans-Jörg; Kolisch, Rainer - In: European Journal of Operational Research 218 (2012) 1, pp. 239-250
We consider a problem where different classes of customers can book different types of service in advance and the service company has to respond immediately to the booking request confirming or rejecting it. The objective of the service company is to maximize profit made of class-type specific...
Persistent link: https://www.econbiz.de/10011052680
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Work assignment to and qualification of multi-skilled human resources under knowledge depreciation and company skill level targets
Heimerl, Christian M.; Kolisch, Rainer - In: International journal of production research 48 (2010) 13/14, pp. 3759-3781
Persistent link: https://www.econbiz.de/10003982895
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Workforce capacity planning with hierarchical skills, long-term training, and random resignations
Ruf, Christian; Bard, Jonathan F.; Kolisch, Rainer - In: International journal of production research 60 (2022) 2, pp. 783-807
Persistent link: https://www.econbiz.de/10012873211