The main focus of the call center research has been on models that assume all input distributions are known in queuing theory which gives birth to staffing and the estimation of operating characteristics. Studies investigating uncertainty of the input distributions and its implications on call...

Stop line detectors are one of the most deployed traffic data collection technologies at signalized intersections today. Newly emerging probe vehicles are increasingly receiving more attention as an alternative means of real-time monitoring for better system operations, however, high market...

In this study we deal with network routing decisions and approximate performance evaluation approaches for generalized open queuing networks (OQN), in which commodities enter the network, receive service at one or more arcs and then leave the network. Exact performance evaluation has been...

Airports continuously seek opportunities to reduce the security costs without negatively affecting passenger satisfaction. In this paper, we investigate the possibilities of implementing virtual queuing at airport security lanes, by offering some passengers a time window during which they can...

We analyze Nash equilibrium in time of use of a congested facility. Users are risk averse with general concave utility. Queues are subject to varying degrees of random sorting, ranging from strict queue priority to a completely random queue. We define the key “no residual queue” property,...

Metro station corridor width design considering demand fluctuation as well as the randomness and state-dependence of service time is an urgent concern and a complicated random planning issue. This paper confirms the accuracy of phase-type distribution (PH) fitting for passenger arrival intervals...

Technological innovations in warehouse automation systems, such as Autonomous Vehicle based Storage and Retrieval System (AVS/RS), are geared towards achieving greater operational efficiency and flexibility that would be necessary in warehouses of the future. AVS/RS relies on autonomous vehicles...