Liou, James J.H.; Yen, Leon; Tzeng, Gwo-Hshiung - In: European Journal of Operational Research 205 (2010) 3, pp. 680-686
This paper uses the Dominance-based Rough Set Approach (DRSA) to formulate airline service strategies by generating decision rules that model passenger preference for airline service quality. DRSA could help airlines eliminate some services associated with dispensable attributes without...