This article is motivated by the case of a company manufacturing industrial equipment that faces two types of demand: on the one hand there are the so-called regular orders for installations or refurbishing of existing facilities, these orders have a relatively long lead time; on the other hand...

Cloud computing promises the flexible delivery of computing services in a pay-as-you-go manner. It allows customers to easily scale their infrastructure and save on the overall cost of operation. However Cloud service offerings can only thrive if customers are satisfied with service performance....

Lease expiration management (LEM) in the apartment industry aims to control the number of lease expirations and thus achieve maximal revenue growth. We examine rental rate strategies in the context of LEM for apartment buildings that offer a single lease term and face demand uncertainty. We show...

By providing a free experience service, a service firm can attract more uninformed customers. However, it could reversely effect the delay-sensitive, informed customers’ decision. In this paper, we study a priority queueing system with free experience services. We study the customer behavior...

The advancement of Internet technology has enabled new formats for selling products in the B2C online auctions. At present, on the major online auction sites, there exist three popular selling formats, namely, the posted price, pure auction and buy-price auction formats. It is an important...

Increased competition in business environments requires that firms provide not only quality but also timely service with minimal cost. Offering a delivery-time guarantee may increase the demand for a product or service, or allow the firm to charge a price premium. This paper investigates the...

The admission decision is one of the fundamental categories of demand-management decisions. In the dynamic model of the single-resource capacity control problem, the distribution of demand does not explicitly depend on external conditions. However, in reality, demand may depend on the current...