In this paper, we consider a multi-attribute vehicle routing problem derived from a real-life milk collection system. This problem is characterized by the presence of a heterogeneous fleet of vehicles, multiple depots, and several resource constraints. A branch-and-price methodology is proposed...

We study a vehicle routing problem with soft time windows and stochastic travel times. In this problem, we consider stochastic travel times to obtain routes which are both efficient and reliable. In our problem setting, soft time windows allow early and late servicing at customers by incurring...

We examine and compare simulation-based algorithms for solving the agent scheduling problem in a multiskill call center. This problem consists in minimizing the total costs of agents under constraints on the expected service level per call type, per period, and aggregated. We propose a solution...

A number of technological advances have led to a renewed interest in dynamic vehicle routing problems. This survey classifies routing problems from the perspective of information quality and evolution. After presenting a general description of dynamic routing, we introduce the notion of degree...