Leslie Willcocks and Chong Ju Choi address the issue of whether cases of 'total' IT outsourcing merit descriptions such as 'strategic alliance' 'cooperative' or 'strategic partnership'. The business strategy literature is used to elicit developments in conceptual aspects of strategic alliances...

As Internet retailers move into mainstream markets and traditional retailers venture onto the Internet, an increasingly important management question is how to successfully combine 'real' and 'virtual' operations. This paper aims to highlight some of the key management issues and critical...