This paper discusses the role and responsibility of the chief executive in the quality improvement process. Whilst chief executives recognise that, in their organisation, they have ultimate responsibility for quality management, many of them perceive quality to be a functional activity which can...

This paper reports on research, carried out in a Scottish-based printed circuit board manufacturer, which compared and contrasted the Company's experiences of quality circles with that of yield improvement teams. Amongst the main findings are that a quality circle will only manage to keep...

This paper reports the finding of a Mission to Japan by 18 executives to study the total quality control activities of 8 companies from diverse industries. A number of the companies can be classified as world class. In the companies studied the dedication, vision and planning for total quality...