Summary The creation of value is the core purpose and central process of economic exchange. Traditional models of value creation focus on the firm's output and price. We present an alternative perspective, one representing the intersection of two growing streams of thought, service science and...

Urban centers face complex challenges in managing their services to continually improve their citizens’ quality of life. They also face complex challenges in managing citizens’ perceptions of the effectiveness of services to continually improve their resulting quality of life. We view urban...