As one of the largest insurance and reinsurance companies in the world, the Gerling Group - Germany - has traditionally been an innovator in the strategic use of state-of-the-art information and communication technologies to enhance customer services. This case study illustrates Gerling's...

This case describes the strategic challenges faced by CompuNet AG in 1995. After a phenomenal expansion from being a small IBM reseller to becoming a leading multi-vendor systems integrator in Germany, the company suffered, in the 1994/95 fiscal year, a dramatic decrease in profits. After a...