En el trabajo se analizan los niveles de implantación de sistemas de gestión de la calidad (SGC) en empresas del sur de España y norte de Marruecos, y las motivaciones, beneficios o barreras detectadas. Se ha tomado para ello una muestra de 322 empresas. A diferencia de otros estudios,...

El trabajo analiza las características de los emprendimientos del sector no estatal cubano en el servicio de alojamiento turístico y sus efectos sobre las valoraciones de los clientes internacionales. Los datos provienen de una muestra aleatoria simple para arrendadores (90 emprendedores) y de...

The objective of this paper is to analyze the influence that the internal and external motivations, as well as other factors can suppose for the appearance of the benefits derived from the adherence to the ISO 9001 Standards. For this, it has been made a research centered in The Spanish...

This paper seeks to analyze the influence investment in that investment in intangible resources, specifically training and advertising, has on the corporate market value. A sample of the main Spanish companies, those quoted on the IBEX-35, revealed that both investing in training and in...

The purpose of this study is to serve as orientation and guidance to academics that are starting or currently developing their research within the field of dynamic capabilities, in order to enhance their knowledge about which are the key scientific journals, authors and articles shaping this...

The current study investigates the effects of employee empowerment (EE) and work environment on Employee-Perceived Service Quality (EPSQ) and investigate the role of supportive leadership behavior (SLB) as a moderator. Particularly, the study addressed the mediating effect of job satisfaction...

Measuring organizational legitimacy has become a challenge for researchers because they face a mul-tilevel construct, where diverse terminologies, approaches, and evaluators converge. As a consequence,researchers have developed different conceptual proposals that have, in turn, given rise to...

The purpose of this article is to analyze the evolution of the domestic market-recessive, stable, and expansive-on export volume in family firms. Although globalization has hastened family firms toward internationalization, little is known of the influence of market evolution on export...

The importance of branding in marketing strategies makes it essential to understand the elements that give value-added to the brands. The very nature of ecological brands adds value to them. Knowing the underlying emotions of the elements that add value to brands can justify the benefit of...

The aim of this paper is to carry out a systematic literature review about the relationships between quality management, innovation, and performance. For that end, a search was carried out in the Web of Science and Scopus databases, and 172 articles were selected. Results show that there is a...