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Customers' emotion regulation strategies in service failure encounters
Balaji, M. S.; Roy, Sanjit; Quazi, Ali - In: European journal of marketing : EJM 51 (2017) 5/6, pp. 960-982
Persistent link: https://www.econbiz.de/10011708773
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The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites : a consumer perspective
Roy, Sanjit Kumar; Lassar, Walfried M.; Butaney, Gul T. - In: European journal of marketing : EJM 48 (2014) 9/10, pp. 1828-1849
Persistent link: https://www.econbiz.de/10010429758
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Perceptions of fair treatment in financial services : development, validation and application of a fairness measurement scale
Devlin, James F.; Roy, Sanjit Kumar; Sekhon, Harjit - In: European journal of marketing : EJM 48 (2014) 7/8, pp. 1315-1332
Persistent link: https://www.econbiz.de/10010414767