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Implementing Customer Relationship Management (CRM) in hotel industry from organizational culture perspective : case of a chain hotel in the UK
Rahimi, Roya; Gunlu, Ebru - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 89-112
Persistent link: https://www.econbiz.de/10011435696
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Customer-base analysis using repeated cross-sectional summary (RCSS) data
Jerath, Kinshuk; Fader, Peter; Harfie, Bruce G. S. - In: European journal of operational research : EJOR 249 (2016) 1, pp. 340-350
Persistent link: https://www.econbiz.de/10011435863
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Augmenting measure sensitivity to detect essential, dispensable and highly incompatible features in mass customization
Heradio, Ruben; Perez-Morago, Hector; Alférez, Mauricio; … - In: European journal of operational research : EJOR 249 (2016) 3, pp. 1066-1077
Persistent link: https://www.econbiz.de/10011412516
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A multi-kernel support tensor machine for classification with multitype multiway data and an application to cross-selling recommendations
Chen, Zhen-Yu; Fan, Zhi-Ping; Sun, Minghe - In: European journal of operational research : EJOR 255 (2016) 1, pp. 110-120
Persistent link: https://www.econbiz.de/10011530840
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Approximation algorithms for hard capacitated k-facility location problems
Aardal, Karen; Berg, Pieter L. van den; Gijswijt, Dion; … - In: European journal of operational research : EJOR 242 (2015) 2, pp. 358-368
Persistent link: https://www.econbiz.de/10010491689
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Integer programming techniques for solving non-linear workforce planning models with learning
Hewitt, Mike; Chacosky, Austin; Grasman, Scott E.; … - In: European journal of operational research : EJOR 242 (2015) 3, pp. 942-950
Persistent link: https://www.econbiz.de/10010492357
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Co-creation and higher order customer engagement in hospitality and tourism services : a critical review
Chathoth, Prakash K.; Ungson, Gerardo R.; Harrington, … - In: International journal of contemporary hospitality management 28 (2016) 2, pp. 222-245
Persistent link: https://www.econbiz.de/10011459755
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Interactions of competing manufacturers' leader-follower relationship and sales format on online platforms
Wei, Jie; Lu, Jinghui; Zhao, Jing - In: European journal of operational research : EJOR 280 (2020) 2, pp. 508-522
Persistent link: https://www.econbiz.de/10012132427
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How much to tell your customer? : a survey of three perspectives on selling strategies with incompletely specified products
Gönsch, Jochen - In: European journal of operational research : EJOR 280 (2020) 3, pp. 793-817
Persistent link: https://www.econbiz.de/10012132480
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The wisdom of amateur crowds : evidence from an online community of sports tipsters
Brown, Alasdair; Reade, J. James - In: European journal of operational research : EJOR 272 (2019) 3, pp. 1073-1081
Persistent link: https://www.econbiz.de/10011942745